Another testament to Amazon’s customer service

Last week, I ordered a couple of CDs from Amazon using my Prime Membership. As an Amazon Prime member, I get guaranteed two-day shipping on every order at no additional cost and overnight shipping for only $3.99 USD per item. So, these two CDs were supposed to arrive on Wednesday, 08 August 2012. However, there was a problem with good ol’ UPS, and even though my tracking information said that the package would be delivered by the end of the day, it never arrived.

Seeing as Amazon highly values customer feedback, I sent them an email regarding the problem. I also mentioned several times that it wasn’t a big deal, as the package was not urgent at all; I just wanted them to know that the delivery date was missed. If it had been an important item that I needed for work, a gift, or some other time-sensitive package, I would have been a bit upset. It wasn’t, though, so I really didn’t mind.

I received a response from an Amazon customer service representative apologising for the problem that I had, and letting me know that I had been issued a $5.00 USD credit for my trouble. Again, I was completely blown away by the high level of service. I didn’t expect anything in return for the shipping delay, especially considering it was a very minor issue. Amazon, however, showed me yet again that their customers are their number one priority. For that reason, I can’t imagine using any other online retailer.

Thank you again, Amazon.

Cheers,
Zach

Sent by Ravens – Our Graceful Words review

On one of my Pandora channels, I have a lot of artists like Anberlin, The Juliana Theory, and others with similar qualities. One night, I heard a song by a band called Sent by Ravens, and I thought that it was pretty good. I also found both of their studio albums for a good price, so I bought both of them. Here are my thoughts regarding their first album, Our Graceful Words.

Sent by Ravens - Our Graceful Words - album cover

1. New Fire7 / 10
Starting off with essentially no warning, the song enters with some hard-hitting guitar and some less-than-flawlessly-executed melody over it. During the bridge, the music and vocals turn significantly more hardcore than throughout the rest of the piece. Unlike many other Christian bands of the same genre, the lyrics are more directly religious, especially with this track.

2. An Honest Heart5 / 10
Again, this track shows a lot of musical and vocal similarities to the earlier works of Funeral for a Friend and Anberlin. Though the vocals are strong, the guitar mastery is not as substantial as it is with either of those bands. Like New Fire, this song lacks internal musical variation; it just doesn’t seem very lively.

3. I Hear her Breathe8 / 10
This song starts with a nice piano in the background, which adds a little flair to it. This is the first track where there seems to be some musical movement during the chorus. The previous two tracks stayed relatively flat throughout the verses and the chorus. This one at least kicks up the energy level a bit. The lyrics are less directly Christian in this track as well, which makes it more generalisable.

4. Beautiful List6 / 10
The dissonance between the two guitarist during the opening of this track is very similar to that of Emarosa, but fades as they mesh together during the chorus. Again, though, the song is far too uniform, and I keep waiting for it to throw me a curve ball. However, it doesn’t come.

5. Trailers Vs. Tornadoes7 / 10
The vocals are incredibly strong on this track, and they really show Zach Riner’s versatility. Unfortunately, the other members don’t exhibit that same quality. That being said, this is one of the heavier tracks on the album, and it packs a slightly stronger punch.

6. Jill Plays Tricks, Jack Plays God5 / 10
I really like the echo effects in the beginning of this track, but then it flows into the same predictability that has permeated through the rest of the album. At around 2’20”, there was a perfect chance to include a nice breakdown, but instead, it was just more of the same.

7. Philadephia5 / 10
A bit harder than some of the other songs, Philadelphia trends more to the melodic post-hardcore style of the past couple years. The lyrics, which try to be Confucian advice, end up just sounding a little bit like a fortune cookie–generic enough to apply to just about anyone. At least the interplay between the two guitarists seems to have been refined.

8. Salt and the Light9 / 10
Starting with just piano and vocals, and adding drums and acoustic guitar, this is one of the first tracks to show some musical versatility. It also takes a slightly different tone; more like a ballad. At around 2’20” the strings come in, and thereafter, it breaks down back into just piano and vocals. To me, this is the highlight of the album.

9. The Awakening8 / 10
Heart-pounding guitars, some vocal effects, and drum kicks differentiate the beginning of this song from many of the others. Coming right after the softer Salt and the Light showed some great song order organisation, and made this track even more powerful than it would have otherwise been. The bridge that starts at around 2’10”, though, falls a bit short of impressive.

10. Stone Soup5 / 10
This is another tune that makes me think of Emarosa, as it sounds a bit like organised dissonance in the beginning, but then offers some satisfying cadence in the chorus. It lacks the breakdowns and builds, though. Unfortunately, for that reason, it falls flat as well.

11. True Bride4 / 10
This song seems a little disjointed, and the drumming could have been easily replaced with a drum machine as he did very little other than keep a beat. I was hoping that the power and musical heterogeneity of Salt and the Light and The Awakening would have persisted throughout the albums closing, but instead, the band fell back into the bland metre and progressions (for lack of a better word) with which the album started.

In essence, each song on the album is pretty good by itself. However, when all the tracks are strung together, it becomes monotonous very quickly. There was a peak with tracks 8 and 9, and I had hopes that it would continue through the end of the disc, but it didn’t. I’m hoping that their second release has a little more variation, but as for this one, I give it a 69 / 110. That translates into ~62% or 6 stars:

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Cheers,
Zach

Rise Biscuits and Donuts, Durham, NC – part II

Almost exactly two months ago, you might remember that I posted about having a great doughnut from Rise, which is an upcoming speciality doughnut and biscuit shop in Durham, NC. The new shop is the creation Chef Tom Ferguson of Durham Catering Company. Well yesterday, he decided to have another free sampling of some of his newest creations:

Rise Biscuits and Donuts - Wine Authorities sampling menu - 11 August 2012
Click to enlarge

As you can see from the menu above, he not only had some of his newest doughnuts (like a glazed with peanut cocoa butter, and a ham-wrapped doughnut with sorghum glaze), but he also brought two of his biscuits. Unfortunately, I didn’t get to try either of the two biscuits, and I actually didn’t even get a photo of them. However, the doughnuts this time were even more of a sight than the ones from the previous tasting.

Rise Biscuits and Donuts - four doughnuts - 11 August 2012
Click to enlarge

Starting with the far left, you will see the “Peaches and Cream,” which was a beignet-style pocket with peach glaze and filled with a raspberry-mint cream (and crumbled pistachios on top). Next to it was Chef Ferguson’s infamous maple-bacon bars, which can only be described as a full breakfast in a single doughnut. On the right-hand plate, the ones in the foreground are the glazed with peanut cocoa butter in the centre. Lastly, behind them are the Long Johns wrapped in thinly-sliced ham and covered in a sorghum glaze.

You may notice that the “Peaches and Cream” doughnuts look similar to the one that I tasted at the first sampling a couple months ago, and you’d be correct. That one was a similar style doughnut, except that the cream inside was basil, and the glaze on the outside was pineapple instead of peach. I thought that last doughnut was great, because it reminded me of the flavours of Thailand, but this remake took it from great to perfect. It was an excellent representation of the East Coast of the United States, representing the peaches from Georgia and South Carolina, and the amazing “peaches and cream” ice cream from the Newport Creamery, that I used to love so much as a kid.

Unfortunately for me, that was the last doughnut from Rise that I will get to taste, as I’m moving at the end of the month. However, I’m sure that my job will bring me back to the Triangle from time to time, and I will certainly have to stop in to see what new and exciting flavours Chef Ferguson has on the table.

Cheers,
Zach