Last week, I ordered a couple of CDs from Amazon using my Prime Membership. As an Amazon Prime member, I get guaranteed two-day shipping on every order at no additional cost and overnight shipping for only $3.99 USD per item. So, these two CDs were supposed to arrive on Wednesday, 08 August 2012. However, there was a problem with good ol’ UPS, and even though my tracking information said that the package would be delivered by the end of the day, it never arrived.
Seeing as Amazon highly values customer feedback, I sent them an email regarding the problem. I also mentioned several times that it wasn’t a big deal, as the package was not urgent at all; I just wanted them to know that the delivery date was missed. If it had been an important item that I needed for work, a gift, or some other time-sensitive package, I would have been a bit upset. It wasn’t, though, so I really didn’t mind.
I received a response from an Amazon customer service representative apologising for the problem that I had, and letting me know that I had been issued a $5.00 USD credit for my trouble. Again, I was completely blown away by the high level of service. I didn’t expect anything in return for the shipping delay, especially considering it was a very minor issue. Amazon, however, showed me yet again that their customers are their number one priority. For that reason, I can’t imagine using any other online retailer.
Thank you again, Amazon.